At Flolestia, we are deeply committed to protecting the privacy of our visitors and customers. This Privacy Policy outlines how your personal information is collected, used, and safeguarded when you visit, browse, or make a purchase from Flolestia.pk or communicate with us via WhatsApp.
1. Information We Collect
When you interact with our website or place an order, we collect certain personal details necessary to fulfill your request:
- Order & Delivery Details: Your full name, shipping/delivery address, billing address, email address, and phone number.
- Communication Data: Any text, personal photos, or specific customization requests shared with us through email or our official WhatsApp number (0331 0237503).
- Payment Information: Payment processing details (e.g., Bank Transfer confirmations, Cash on Delivery preferences, or digital wallet transactions). Please note that we do not store sensitive credit/debit card information directly on our servers.
2. How We Use Your Information
We use the collected data exclusively to provide you with a premium gifting experience, including:
- Processing, packaging, and dispatching your custom gift crates, balloon arrangements, or handcrafted bouquets.
- Communicating with you regarding order confirmations, tracking updates, and customization approvals.
- Providing dedicated customer support and addressing your queries.
- Sending occasional updates or promotional offers about new floral and gifting collections (only if you opt-in).
3. Data Sharing and Third Parties
We value your trust and never sell, trade, or rent your personal information to third parties. We only share your data with trusted partners essential to running our business:
- Courier & Logistics Services: Sharing your name, contact number, and address with third-party delivery services within Pakistan to successfully deliver your orders.
- Legal Compliance: We may disclose your information if strictly required by Pakistani law or to protect our brand’s rights and safety.
4. Data Security
We implement robust security measures to maintain the safety of your personal data. All order details and chat logs regarding your custom orders are handled discretely and securely by our design and delivery teams.
5. Your Rights
You have the right to request access to the personal data we hold about you, request corrections to incorrect shipping info, or ask for your personal data to be deleted from our records once an order is successfully completed.
6. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy, feel free to reach out to us at:
WhatsApp: 0331 0237503
Email: info@flolestia.pk